1. Data controller
The company operating the FletesPro brand (the “Controller”) determines the purposes and means of processing personal data obtained via the website, WhatsApp, forms and other digital channels. Complete legal identification in the published version.
2. Data we may process
Identity and contact data (name, phone, email, origin/destination addresses).
Service request data: type of load, photos you voluntarily send, date preferences, comments.
Technical browsing data (IP address, device type, cookies as per the cookie policy).
3. Purposes
Manage quotes, provide the hired service, invoice and support.
Improve site security, aggregate analytics and, with a valid legal basis, marketing communications if you authorise.
Comply with legal duties (tax, accounting, complaint handling).
4. Retention
Data are kept as long as needed for the stated purposes and applicable legal deadlines. Deletion or anonymisation criteria should be set in the internal processing register.
5. Sharing with third parties
Data are not shared with third parties except on a legal basis (e.g. processors acting on behalf of the Controller), court orders or your authorisation, as applicable.
6. Data subject rights
You may exercise rights of access, rectification, erasure and objection under Law 19.628, subject to legal exceptions. Contact channel: complete email or official form in the final version.
7. Security
Reasonable technical and organisational measures are applied. No system is 100% secure; report incidents through the official channel.